Published On Feb 10, 2024
Struggling to configure live chat for your Microsoft Dynamics 365 CRM customer service? Look no further! This comprehensive video guide walks you through the entire process, step-by-step.
In this video, you'll learn:
• What Microsoft Omnichannel Live Chat is and its benefits
• Key configuration steps, including:
o Creating chat queues and routing rules
o Setting up agent availability and profiles
o Configuring chat pre-chat forms and welcome messages
o Integrating knowledge base suggestions for efficient support
o And more!
Whether you're a CRM admin or a customer service manager, this video will equip you with the knowledge to:
• Deliver seamless live chat support to your customers
• Increase agent productivity and efficiency
• Improve customer satisfaction and loyalty
Plus, you'll get:
• Clear and concise instructions
• Visual demonstration of each step
• Bonus tips and best practices
Don't waste time searching for scattered information. Watch this video and become an Omnichannel Live Chat pro today!