We have always used the word “concierge” to describe the activities of the front desk support team, as their job goes well beyond just answering phones and greeting clients. While the experience of the guest while with a provider is crucial, the first and last interaction with the business always happens with a member of the concierge team, and these create impactful and lasting impressions on the likelihood the guest will recommend and return. The Spa Concierge Finishing School is a 4-part, self-paced online training course that will take an individual or a team through each of four components of excellent customer care:

Mastering the Mindset of World Class Service
Mastering the Reservations Call
Checkout that Maximizes Revenue and Retention
Mastering Complaint Resolution and Service Recovery

The spa front desk staff is your customer's first impression of your spa. It can make or break your business. Get your team up to date and engaged with Wynne Business's Spa Concierge Training.

Learn more about Spa Concierge Finishing School at https://new.wynnebusiness.com/spa-con...