Learn most important Front Desk Interview Questions and Answers, asked at every interview. Many people also refer to them as Receptionist Interview Questions. These questions will be useful to all beginners and experienced candidates interviewing for the role of Front Desk Executive, Receptionist, Front Desk Agent at hotels, hospitals, offices and or other business setups.

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0:00 Introduction
0:58 Tell us something about yourself. Sets the tone for interview. Important to know the qualities you need to succeed.
1:21 Important qualities required... Pleasant Personality + Interpersonal skills
5:59 What do you like most about this role? Talk about the results at the end of the day.
7:10 Daily front desk tasks in hospitality... Purpose
8:10 Importance of anticipating guest needs... Anticipating before the guests can think and ask takes you a long way
9:31 Importance of knowing local area... You are the reference point for your guests & clients
10:24 Handling unhappy customers.... Needs you to be calm and solution oriented. Important to pacify them & make their experience good.
11:34 Willing to work in rotational shifts? Important for businesses with guests round the clock
11:56 Decision making in panic situations? Purpose