Do you know what the REAL COST of QUALITY is?

We analyze the costs of quality and non-quality costs and we tell you the amount of investment in quality that you must do.

00:00 Introduction
00:55 Preventive Costs - Definition and graphic example
03:05 Fault costs - Definition and graphic example
04:12 Interaction between preventive costs and failure costs
06:02 What is the optimal level of spending on quality?
07:50 Important aspects of the analysis
09:27 How to apply it in the company?


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