Customer Experience - Customer Centricity
1.8K subscribers
3:24
Celebrating 29 yrs in biz, 40k LinkedIn subs, & asking you to join me where there are no algorithms.
Customer Experience - Customer Centricity
72 views • 5 months ago
33:16
Ep 223: My Job: Design & Strategy Leadership with Jeremy Miller and Michelle Pakron #Design #UX
Customer Experience - Customer Centricity
191 views • 6 months ago
41:03
Ep 222: My Job - Strategy of Healthcare UX - Commercialization of Healthcare panel
Customer Experience - Customer Centricity
133 views • 6 months ago
40:14
Ep 221: Research Value to the Business and Shareholders, special guest Larry Marine
Customer Experience - Customer Centricity
170 views • 6 months ago
38:22
Ep 220: My Job: Health and Behavior Change Work - UX Research
Customer Experience - Customer Centricity
159 views • 6 months ago
35:27
Ep 219: My Job: UX at Startups #UserExperience #Leadership #Startups
Customer Experience - Customer Centricity
113 views • 6 months ago
44:00
Ep 218: My Job: Service Design with Thomas Wilson #ServiceDesign #CustomerExperience #CX
Customer Experience - Customer Centricity
3K views • 7 months ago
38:15
Ep 217: Do We Want To Mitigate Risk But Not Seek Truth? #ProductManagement #Strategy #UXResearch
Customer Experience - Customer Centricity
87 views • 7 months ago
37:43
Ep 216: My Job: UX Researcher - - - Fall In Love With Research! What do UX Researchers Do?
Customer Experience - Customer Centricity
92 views • 7 months ago
38:56
Ep 214: Is It A Real Problem? with Tom Kerwin #problem #validation #ProductStrategy #Startups
Customer Experience - Customer Centricity
402 views • 7 months ago
36:16
Ep 212: My Job: Change Agent and Researcher with Rebecca Grier, PhD
Customer Experience - Customer Centricity
78 views • 7 months ago
43:46
Ep 211: Flawed Experiments And Experiment Cards
Customer Experience - Customer Centricity
204 views • 8 months ago
41:59
Ep 210: Finance and Accounting Tips for 1099'ed Contractors and Freelancers with Daniel Lavinder
Customer Experience - Customer Centricity
119 views • 10 months ago
53:17
28 Nov 2023: Q&A / AMA recording (live stream was messy)
Customer Experience - Customer Centricity
75 views • 10 months ago
38:10
Ep 209: Research Stories... and What Should Have Happened #Research #ProductResearch #MarketResearch
Customer Experience - Customer Centricity
90 views • 10 months ago
52:09
Ep 208: Research Without a Hypothesis, Idea, MVP, or Product #MVP #ProductStrategy #LeanStartup
Customer Experience - Customer Centricity
208 views • 10 months ago
49:38
Ep 207: ROI of UX with Cindy Brummer
Customer Experience - Customer Centricity
297 views • 10 months ago
38:17
Ep 206: AI and UX: Managing Expectations and Implications, guests from SEP.com #AI #ML
Customer Experience - Customer Centricity
138 views • 11 months ago
49:10
Ep 205: Tie Customer Needs to Business Impact, and Get More Project Buy-In #BusinessImpact
Customer Experience - Customer Centricity
248 views • 11 months ago
58:29
Ep 204: Continuous Discovery Research Process and Outcomes #ProductDiscovery #ProductStrategy
Customer Experience - Customer Centricity
392 views • 11 months ago
36:59
Ep 203: Webinar: Service Design's Economic and Business Impacts, with Ricardo Martins #ServiceDesign
Customer Experience - Customer Centricity
93 views • 11 months ago
48:38
Ep 202: Two Workshops: Futurespective and Risk Mitigation #risk #RiskManagement #CustomerCentricity
Customer Experience - Customer Centricity
126 views • 1 year ago
29:26
21 Sep 2023: Patron-Only Q&A / AMA (Mid-Level and higher tiers)
Customer Experience - Customer Centricity
54 views • 1 year ago
48:32
Ep 201: Improving Design Sprints and Their Outcomes #DesignSprint #ProductStrategy #Workshop
Customer Experience - Customer Centricity
177 views • 1 year ago
36:52
Ep 200: Disruptive Research: Replace Personas with User Knowledge Profiles, with Larry Marine
Customer Experience - Customer Centricity
520 views • 1 year ago
44:17
Ep 199: How Metrics Influence Product Strategy #Metrics #ProductStrategy
Customer Experience - Customer Centricity
201 views • 1 year ago
10:46
31 Aug 2023: Q&A / AMA for Mid-Level and higher Patreon members
Customer Experience - Customer Centricity
83 views • 1 year ago
44:23
Ep 198: Evolution of Product Management: A Conversation w/ Steve Johnson #ProductManagement #Product
Customer Experience - Customer Centricity
92 views • 1 year ago
1:04:20
Ep 197: Make Better More Actionable Customer Journey Maps #CustomerJourney #CX #CustomerExperience
Customer Experience - Customer Centricity
1.8K views • 1 year ago
40:33
Stop Evangelizing UX - And What To Do Instead #ConferenceSpeaker #UX
Customer Experience - Customer Centricity
238 views • 1 year ago
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