First seen as The Beryl Institute Patient Experience Conference 2012 Opening Video. "I am the Patient Experience" captures the important message that every role on the continuum of care has an impact on experience. Yes...you are the patient experience!

The Beryl Institute is the global community of practice and premier thought leader on improving the patient experience in healthcare. We define the patient experience as the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care.

www.theberylintitute.org

Directed by Jason Armour
Cinematography by James Rockett
Music by Ray Sharp