Module 20 (Implementing Operational Procedures) of the Full CompTIA A+ Training Course which is for beginners. This is part of the Core 2 which mostly focuses on the 1102 exam questions and topics.

In this video we cover the twentieth module of the Full A+ Course which is Implementing Operational Procedures. This is also the eleventh module of Core 2.

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Below you'll find some time stamps to some of the main topics discussed in this module, this is not all the topics in the module though:

00:00 Intro
00:18 Agenda

Section 1 - Implement Best Practice Documentation =================

01:48 Standard Operating Procedure
05:17 Ticketing Systems
12:57 Asset Identification and Inventory
16:42 Change Management Concepts

Section 2 - Use proper communication techniques ==================

22:17 Professional Support Processes
30:11 Professional Support Delivery
33:16 Professional Appearance
36:33 Professional Communications
40:34 Difficult Situations

Section 3 - Use common safety and environmental procedures ========

45:01 Compliance with Regulations
46:01 Electrical Safety
48:38 Other Safety Hazard Mitigations
52:09 Environmental Impacts
56:42 Electrostatic Discharge Mitigation
01:02:00 Building Power Issues and Mitigations
01:06:01 Responsible Disposal

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