Transition to the Lightning Editor for Email Composers in Email-to-Case (Generally Available) (Release Update)

Official Salesforce Documentation: https://help.salesforce.com/s/article...

00:00 Intro
00:14 Old Composer
01:13 NEW Lightning Editor
04:10 How to Enable it
05:26 Outro

Salesforce is replacing the email editor in the docked and case feed email composers and switching to a modern editor based in HTML 5. The new editor provides similar functionality in Lightning Experience. New features include:

Full-screen mode
Printing
Undo and Redo buttons
Format painting
Emoji picker
Resizability
A more responsive toolbar

You asked for a cleaner visual experience, and we listened. We also removed the automatically displayed table controls, word and character counts, and the window about formatting pasted text.

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