What a year 2024 has been! There were so many questions that came up over the past 12 months, many of them starting with ‘Why’ and ‘When’ in addition to the usual ’How.’

In this talk we will look at the tools and techniques your speaker found useful in answering those questions, and the unusual sources of inspiration those answers came from, in hopes that the challenges faced will provide some useful ideas as you work in your own environments, situations and teams.