How to fix hikvision error code !! Hikvision error code 47 !! Hikvision offline error code 0X1001 !!
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The Hikvision error offline(0x1001) error shows up in the Platform Access tab if you try to view your Hikvision IP system (DVR/NVR) or via the P2P method (Hik-Connect). In technical terms, this error is generated when the Hikvision NVR or DVR (or even single IP camera) fails to communicate with the Hik-Connect server via the P2P protocol. We’ve listed a few tips on how to fix the offline 0x1001 issue

This process is slightly different depending on which version of the Hikvision operating system is installed on your device. This guide will cover both versions so please have a look at the section that is relevant for you.


Version 3.0


1) Right click and select Menu and then browse to Configuration - Network -General


2) Set your Preferred DNS Server so that it is the same as your IPv4 Default Gateway and set your Alternate DNS Server to 8.8.8.8 and press Apply.





3) To check if this has worked browse to Network - Platform Access. You should now see a Status of Online.


Version 4.0


1) Open the Main Menu by clicking the Cog icon and then browse to Network - TCP/IP.


2) Set your Preferred DNS Server so that it is the same as your IPv4 Default Gateway and set your Alternate DNS Server to 8.8.8.8 and press Apply.




3) To check if this has worked browse to Network -Advanced - Platform Access. You should now see a Status of Online..


If that has worked then you can return to one of the two guides linked at the top of this page to continue the setup process.



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