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Quality through Systems looks at Motorola, a Malcolm Baldrige Award Winner. Motorola's most ambitious renewal strategy to date: total customer satisfaction through improved quality. Follow the company's five-year goal, Six Sigma, which translates into reduced cycle time and near-zero defect quality - 99.9998% perfection. You will see how Motorola is meeting the challenge of Six Sigma through an innovative mix of company-wide internal measurement systems, customer and supplier input, training, and quality leadership.

This series is hosted by In Search of Excellence co-author Robert H. Waterman, Jr. The first part of this series is Quality Through People.

AWARDS

This program has won the Gold Apple Award, National Education Film & Video Festival: Management & Supervisory Training
It also has won the Silver Cindy Award from the Association of Visual Communicators.

KEY LEARNING POINTS

See how employees gain ownership in the quality program
Understand the importance of reduction in defects
Watch the total quality process in action


To learn more about this program and view an extended preview, please visit: https://www.enterprisemedia.com/produ...