Data collection is a part of our roles as helpers that can feel like a chore. However, when done with the client’s involvement and buy-in, it can provide us with information that could deeply impact a client’s experience. In this session, which is geared toward anyone who collects data from consumers or clients, you will be provided with concrete language and examples to change the framework of data collection from “something the provider needs to do, to a process in service of the client.”

Presented by: Narges Zohoury Dillon LMFT

Narges is a Licensed Marriage and Family Therapist and the Executive Director of Crisis Support Services of Alameda County (CSS). Her career started as a case manager in 2006 and has been focused on reducing barriers to access for communities that have been historically underserved or inappropriately served by the mental health system. Narges gravitated to suicide prevention as a clinician because of personal losses she has experienced and believes strongly in the stigma reduction power of openly talking about the topic. Since joining CSS, Narges has worked to expand non-English services at the agency and is also dedicated to using data to advocate for a stronger crisis continuum that is not reliant on law enforcement.