NPS, CSAT, and CES are key metrics for understanding and improving customer satisfaction.

Chapters
0:00 Intro
0:16 NPS
1:02 CSAT
1:26 CES

More about NPS ►    • NPS Masterclass  
More about CSAT ►    • What is CSAT & How to Measure Custome...  
More about CES ►    • Customer Effort Score: a guide  

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Survicate is a tool that helps businesses measure customer satisfaction. It gathers feedback through surveys and analyzes responses to understand customer sentiments. This user-friendly platform enables companies to enhance their products and services based on valuable insights, ultimately improving overall customer satisfaction.

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