This masterclass emphasises the critical role of customer experience (#CX) and customer-centric principles in driving a successful digital transformation journey.

By focusing on CX and incorporating customer-centric approaches, you will gain insights and strategies to enact a meaningful digital transformation that prioritizes the needs and preferences of the customer.

Additionally, you will delve into various digital transformation principles and concepts, providing you with a comprehensive understanding of the context and key elements essential for effective implementation.

By Tim Mitchell, Digital Transformation & CX Leader, M&G Top 200 Young South Africans 2020 & ZIGURAT Alumnus.

👁️This is a sample. You can watch the full masterclass here:
https://www.e-zigurat.com/es/knowledg...