Register for the upcoming Product Town Hall here: https://app.getcontrast.io/register/g...

00:00 Updates from October of 2024:
Advanced filtering for enhanced support insights:
https://updates.gorgias.com/publicati...

00:10 Statistics filter enhancements:
https://updates.gorgias.com/publicati...

00:41 Call recording and voicemail transcription:
https://docs.gorgias.com/en-US/use-li...

01:07 Live call dashboard:
https://shorturl.at/vyRl1

01:31 Register in description

CSAT score now available in rules:
https://updates.gorgias.com/publicati...

Bulk actions are here:
https://updates.gorgias.com/publicati...

Notifications for new messages

Introducing Action Events Lots for AI Agent Actions: https://updates.gorgias.com/publicati...

AI Agent In-Ticket Feedback reasoning

Boost sales with AI-powered product recommendations in Convert:
https://updates.gorgias.com/publicati...

Introducing Campaign Scheduling in Convert:
https://updates.gorgias.com/publicati...