This introductory module explains Operational Excellence, how it helps manufacturers and service providers improve short-term performance and ensure long-term success. Through the systematic reduction of waste, variability, inflexibility, errors and costs, all operational key indicators improve. Customers benefit from better quality and delivery, the business benefits from greater efficiency and profitability, and employees benefit from a better workplace where processes are reliable and their effort value-adding and appreciated. Get started on your journey to world-class operations.