The Seven Tools of Total Quality Management (TQM). In this video we learn about Tools for generating ideas including 1) Check Sheets 2) Scatter Diagrams and 3) Cause-and-Effect diagrams / Fishbone diagram, then cover Tools to organize the data including 4) Pareto charts and 5) Flow charts and then conclude with Tools for Identifying problems including 6) Histograms and 7) Statistical Process Control Charts. Content created from the Textbook "Operations Management, Sustainability and Supply Chain" 13th edition by Jay Heizer, Barry Render and Chuck Munson. Chapter 6 on Quality Management.