Professor Mark Fagan, lecturer in public policy at Harvard Kennedy School, shares how you can incorporate Artificial intelligence (AI) into your toolkit. AI along with big data and data analytics are reshaping decision making throughout our world from healthcare and criminal justice to service delivery and operations management. The session will provide (1) an overview of AI; (2) examples of AI applications in the service delivery environment; (3) the risks and challenges of AI; and (4) how you can get started tapping AI’s benefits while minimizing its risks.

Learn more about your operations toolkit in Professor Fagan's upcoming Delivering Public Services executive program. Gain skills you can immediately to your current work environment to ensure your organization is a high-quality, high-efficiency, high-equity deliverer of public services.