Hello viewers,

Here we have come with the third video of the CRM Software series; in this video, we will discuss "How CRM can manage your Customer Support or Service and Tickets." We already have explained CRM software to all of you in the last two videos, the first of which was titled "What is CRM software?" The second video was titled "How can CRM manage your leads and customers?"

The following are the links to both of these videos:

This video is a crucial part of the series since it will explain how this CRM software can be used to handle customer tickets, as well as the features that are utilized to manage client tickets. It also provides detailed information on the CRM tools used for ticketing as well as it also gives you a shot of ticket management system.

Some important major elements covered in this video are as follows:
• In this video, we have explained in detail the different channels through which a ticket can be on-boarded by CRM, and we have also used many examples to help you better understand the ticketing tools and how these ticket creation channels work for your company. We've discussed the various ticket creation channels, such as email, website, chat bot, welkin, phone calls, portal, and any customized app.

• A ticket journey is described in this video, starting from where the ticket opens and ending when the ticket closes. This entire trip begins with the creation of a ticket via various ticket production channels, and is then followed by further processes such as assignment. - ticket onboarding – customer notice – sales agent notice – ticket assignment – service level agreement - ticket resolution - Closer

• All of these stages are discussed in detail, such as how the ticket question is assigned to a team and then to an individual. And these assignments are done based on the priorities of the consumers, followed by an invoice and a round-robin.

• The speaker also explains status understanding in this video, in which the status of the ticket is expiated, such as whether the agent is notified or not, whether notification to the customer is done each time or not, and other similar things.

• The afterwards procedure is also discussed in-depth, stating that after delivering the customer notification, the CRM waits for more than two days for a response, and if there is a reaction from the customer, a follow-up auto email is sent to both the customer and the agent.

• This video also includes a full explanation of ticket resolution, no satisfied customer response, and terminologies such as Escalation, customer reply, In progress, auto-response system of [email protected], and so on.

Essentially, this video is a whole collection of detailed information about how the CRM runs ticket management system. This video is ideal for those who want to learn more about Ticketing through CRM. So don't lose your time, watch the entire video right now and become a CRM expert.

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